In the development of the dog cushion, we have consciously paid attention to making the dog cushion as easy to clean as possible. The dog cushion Chill has the Easy Clean Technology, which sets new standards in terms of cleaning and care.

Thanks to the nano-coating, the outer fabric is repellent to dirt particles, grease and liquids - these simply drip off. A tap and shake of the dog cushion is enough to remove coarse dirt and dog hair. More stubborn stains can be easily removed with lukewarm water and a little soap without using chemical cleaners.

Washing machine cleaning:
Washing machine cleaning is possible at 30°C on the wool and delicates cycle and with delicates detergent. The inner cushion, as well as the filling, can also be washed on the gentle cycle. Then allow to air dry.

We advise against too frequent cleaning in the washing machine, as this will slowly wear away the water-repellent nano-coating in the long term.

Delivery area

We ship worldwide to all countries.

Shipping costs

The shipping costs depend on the order value and the shipping country. The tables below show the different arrangements.

Germany

Austria & Switzerland

Europe

USA & rest of the world

* Express orders received by 2pm will be shipped the same business day. Please note that express shipments in Germany will not be delivered on Saturdays.

** If the delivery is made to a non-EU country, further duties, taxes or fees may be payable by the customer, but not to the supplier, but to the local customs or tax authorities. The customer is advised to check with the customs or tax authorities for details before placing the order.

Package status

With the shipment notification you will receive The tracking number for your package. Via the Parcels App page you can check the current status of your shipment at any time.

Return & Exchange

The cost of return shipping is the responsibility of the buyer. Shipping costs incurred, by reshipping back to the buyer in case of an exchange, will again be borne by William Walker.

The package may be returned using a shipping carrier of your choice. We recommend shipping as an insured package with tracking number. Please send the package to the following address:

lasting brands GmbH
- Returns William Walker -
Stresemannstraße 375 House 11
22761 Hamburg

In order to ensure a quick processing of your return or exchange, please include the official return form with your order number, your name and an info if you want a refund or exchange.

Additional information for returns from a non-EU country

Please note that returns from a non-EU country must be declared as a return. If, due to incorrect labeling, acceptance of the return is only possible against payment of a fee, we reserve the right to refuse acceptance or to deduct the costs incurred from the refund amount.