We ship worldwide to all countries. The shipping costs and delivery times depend on the order value and the shipping country.

For all other countries

*Small parcels are delivered by Swiss Post and large parcels (e.g. dog beds) by DHL Express. There are no additional taxes, customs duties or fees for you.

** If the delivery is made to a non-EU country, additional duties, taxes or fees may have to be paid by the customer, but not to the provider, but to the customs or tax authorities responsible there. The customer is advised to ask the customs or tax authorities for details before ordering. Shipments to Switzerland are always sent DDP (Delivered Duty Paid). This means that there are no additional charges for you.

For shipments from Switzerland, see the instructions below.
Simply return the goods to us unused and in their original packaging within 14 days of receipt to receive a refund of the purchase price. To process your return, you must register your return via our returns portal. To do this, visit the following page: https://return.williamwalker.de/portal

You can either use the returns portal to obtain a return label from us for a fee or send the parcel back with a shipping service provider of your choice. We recommend shipping as an insured parcel with tracking number with DHL, UPS or GLS to the following address:

lasting brands GmbH
- Retoure William Walker -
Schmiedestraße 1
27419 Lengenbostel
Germany

To ensure that your return can be allocated, be sure to enclose your delivery bill with your order. As soon as we have received your return, it will be processed within 14 days. The information sheet on the returns policy can be downloaded here

Additional information for returns from a non-EU country

Please note that returns from a non-EU country must be declared as returns. If, due to incorrect labeling, the return can only be accepted against payment of a fee, we reserve the right to refuse acceptance or to deduct the costs incurred from the refund amount.

Returns policy for Switzerland

Simply return the goods to us unused and in their original packaging within 14 days of receipt to receive a refund. Depending on how your parcel was delivered, returns are registered via a different portal:

For small parcels (delivered to you by Swiss Post):
Our partner MyOrderGate will send you an email with a link that you can use to register your return. Registration is mandatory, otherwise we will not be able to re-import your parcel back to Germany. You can find more information at here.

For large parcels (delivered to you by DHL Express):
For shipments delivered by DHL Express, please register your return via the William Walker returns portal. You can find the corresponding access at: https://return.williamwalker.de/portal

The following costs are incurred for the provision of the return label, which will be deducted from the refund:

Parcels up to 2 kg: CHF 20.00
Parcelsover 2 kg: CHF 30.00

Note:
The returns portal is automatically selected based on the delivery company that delivered your parcel - it is not possible for you to make a free choice. This means that even if you only want to return part of your order (e.g. just one collar), the rule for the entire parcel applies, which, if it was delivered by DHL Express, for example, leads to the use of the William Walker portal. You will also find an information sheet in each parcel containing all further information about the returns process.

If you would prefer a different size or a different product, you can also register the exchange conveniently via our returns portal. Simply select the desired replacement item there. Any discount from your original order will be automatically transferred to the new item. If the new item is more expensive, you will receive an invoice for the price difference. If it is cheaper, the difference will be credited to you. The new item will be sent as soon as we have received and checked your return.