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Shipping & Returns
Frequently asked questions about the product
Don't see your question? Email us at support@williamwalker.de or call us at +49 (0) 40 537998750
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Supporting a young start-up
Are you interested in products that enrich life with your four-legged friend and want to support a young start-up? You've come to the right place, because we are a family business from Hamburg founded in 2018.
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Frequently asked questions
Which countries does William Walker ship to?
We ship worldwide to all countries. Detailed information about shipping conditions can be found here.
What does shipping cost?
We offer free worldwide shipping for orders over €149. Shipping costs for orders below €149 vary depending on the shipping country and chosen shipping method. You can find an overview of shipping costs and delivery times here.
What are the rules for exchanges and returns?
To let you personally experience the quality of our products, we offer a 14-day return policy. For a hassle-free and smooth return process, we have a returns portal available for you. Here, you can obtain a prepaid return label for a fee. Alternatively, returns can also be made with a shipping service of your choice. If you wish to exchange a product, simply reorder the new item and return the other product via the returns portal.
